Dispatch and delivery

Postage costs International: EUR 9,98
Free postage for orders over: EUR 69,00

In most cases, the delivery takes between 1 and 3 working days from receipt of order. However, delivery can take longer as we work with external logistics partners. We kindly ask for your understanding.

Delivery is made by our logistics partner DHL, EMS, from Monday to Saturday. If the deliverer is unable to deliver to you, he/she will leave a notification card in your letter box. The parcel will then be kept at your local Post Office for you to collect for 7 working days.

Please use our alternative delivery address service and have your order comfortably delivered to your workplace, for example. Please note that the order billing address and the order delivery address must be in the same country. Please note that deliveries to addresses for general delivery, to a PO Box or BFPO addresses are not possible.

Cancellation instructions

Cancellation right

You are entitled to cancel this contract within seven days without providing a reason. The cancellation period is seven days from when you or a third party appointed by you who is not the carrier has taken possession of the goods.

To exercise your right of cancellation, you must inform us (e-mail: [email protected]) of your decision to cancel this contract by means of an unambiguous declaration (for example, a letter by post, fax or e-mail). For this, you can use the enclosed sample cancellation form, although this is not mandatory.

To observe the cancellation period, it is sufficient to send us notification of the exercising of the right of cancellation prior to the expiry of the cancellation period.

Effects of cancellation

If you cancel this contract, we will return all payments received from you, including the shipping costs (with the exception of additional costs arising as a result of you choosing a different form of shipping to the standard, less expensive shipping offered by us), immediately and no later than fourteen days from the day on which we receive notification of your cancellation of this contract. For this repayment, we will use the same means of payment as used by you during the original transaction, unless otherwise explicitly agreed with you; under no circumstances will you be charged fees for this repayment. We can refuse repayment until we have received the goods or until you have provided evidence that you have returned the goods, depending on which event is earlier.

You must send back the goods or hand them over to us without undue delay and no later than fourteen days from the day on which you notified us of the cancellation of this contract. The deadline is met if you return the goods prior to the end of the fourteen-day deadline. The direct costs for returning the goods are borne by you. You must only pay for any potential loss in value of the goods if this loss in value is the result of unnecessary handling of the goods caused by checking the composition, properties and function of the goods.

- End of the cancellation instructions –

Returns

Please note that articles must be completely returned to us with their original packaging. This should protect the goods to be returned against damage during transport.

For the purpose of continually improving our service and offerings, it is particularly important that you provide us with the reason why you are returning the goods. Please complete the enclosed return form and include it in your return. In the event you have already paid, we will credit the amount to your bank or credit card account. Please note that postal returns can take several days and that we require a certain amount of time to process returns.

Furthermore, we would like to point out that the supplied goods must only be examined – comparable with trying them on in a real store. Should the goods be damaged as a result of further use, we reserve the right to demand compensation.